Here at EPAX 3D, we genuinely want you to be completely satisfied and enjoy your EPAX printer. We stand behind our printers and if something goes wrong, we are here to help.
Please carefully read and be sure you understand the following before purchasing a printer:
Our printers have a 1-year warranty that begins from the date you receive your printer.
Please note: The LCD screen, film, filters and resin are consumable technology which are NOT covered by this warranty. The warranty is also NOT valid for international orders due to high shipping costs.
All other components of the printer are covered by the warranty. In the event of damage or defect, we will ship you replacement parts free of charge. It does not void the warranty for you to open your printer and perform maintenance. Our printers were designed to be user-friendly both inside and out. The warranty is NOT valid for international orders due to high shipping costs.
If you wish to have us repair or perform maintenance on your printer for you, we are happy to do so. We will provide free parts and labor, but you must cover the round trip shipping costs. You may use your preferred carrier.
Returns and Refunds
If for some reason you decide our printer is not for you, simply contact us within 30 days from the date of your purchase. You must cover the return shipping back to the warehouse, but you will receive a full refund if the printer is unopened when returned to us.
For opened/used printers there is a 15% restocking fee and if any parts/accessories are missing you will not be refunded for those items.